Yes, once your order is shipped, we will provide you with tracking information. You can use this information to track the progress of your shipment and estimate its arrival time.
You can contact our customer service team by email ,Phone number. Our dedicated team is available to assist you with any inquiries, concerns, or support you may need.
We may offer wholesale or bulk pricing for large orders. Please contact our customer service team to discuss your specific requirements, and we will provide you with information regarding pricing and availability.
Wood gold Ltd. is committed to sustainable sourcing practices. We strive to work with suppliers who follow responsible forestry practices and adhere to environmental regulations. We may have certifications or information available upon request regarding the sustainability of our wood products.
Depending on the product and specific requirements, we may be able to accommodate customization or special orders. Please reach out to our customer service to discuss your specific needs, and we will do our best to assist you.
We have a return and refund policy in place to address issues such as damaged or defective products. If you receive a damaged or incorrect item, please contact our customer service within a specified timeframe to initiate the return process. Our team will guide you through the necessary steps for returning the product and obtaining a refund or replacement.
We offer various shipping options based on the size, weight, and destination of the order. Delivery times may vary depending on factors such as product availability, location, and shipping method chosen. During the checkout process, you will be provided with estimated delivery times for your order.
Yes, in many cases, we offer samples of our wood products for evaluation purposes. You can contact our customer service to inquire about sample availability and the process for obtaining samples.
We offer a wide range of wood products, including lumber, plywood, veneer, timber, decking, flooring, and specialized wood products for various applications. Please check our website or contact our customer service for specific product availability.
To place an order, browse our website for available wood products, select the desired quantity, and proceed to the inquiry page. Provide the necessary information. Once your inquiry is confirmed, we will contact you and share you the price of the product. Once agreed you can pay us through the bank transfer.